FAQ - Questions Answered

PRODUCT CARE

We all know what it's like to lose your favourite pair of socks in the wash, or even worse, just one of them!  We're not saying we can solve that problem, but can at least give you a few tips on extending the life of your socks and knee highs!  

  • Always wash your socks and knee highs in a cold gentle wash
  • You don't have to, but we recommend throwing them in a washable laundry/hoisery bag ... it also helps keep them in pairs!
  • Do not use bleach or heavy detergents, normal laundry powder/liquid is totally sufficient
  • Hang on a line or clothes horse to dry, or alternatively a cool gentle cycle in your dryer

 

SHIPPING

  • We ship orders from our Hamilton warehouse Monday to Friday, for any orders received between 9am and 5pm  
  • Any order received after 5pm at night will be shipped the following day  
  • Any orders received over a weekend will be shipped on the next working day 
  • All New Zealand orders will be couriered with Courierpost with a target delivery time of 1-3 working days
  • All Australian orders will be couriered via International mail and target delivery times will vary depending on state.  These times will be advised during the order process